Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely?
We use custom-engineered, eco-friendly packaging designed to keep the root ball secure and the foliage protected during transit. Every plant is inspected for health before being shipped.
What is your return policy for live plants?
We offer a 30-day 'Arrive Alive' guarantee. If your plant arrives damaged or in poor health, simply send us a photo within 30 days and we will provide a replacement or a full refund.
How long does shipping typically take?
Standard orders are processed within 2-3 business days. Depending on your location, shipping usually takes between 3 to 7 business days to ensure the plant spends minimal time in a box.
Do you provide care instructions for each plant?
Yes! Every order includes a detailed digital care guide tailored to your specific plant species, covering light requirements, watering schedules, and humidity tips.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 12 hours of placement. Once the fulfillment process begins, we are unable to make changes to ensure timely delivery.